QUAD SERIES GENERAL ENQUIRIES
Here are our Quad & Older Series General Enquiries. For more information click HERE
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW OFTEN SHOULD I SERVICE MY CADDY?
It is recommended to service your buggy every 12 months or every 310miles to ensure optimal performance of your caddy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service centre locations can be found on the MGI website or by contacting us.
WHEN CHARGING MY REMOTE, WHY IS THE LEFT HAND LED ON THE MGI NAVIGATOR QUAD GYRO REMOTE FLASHING NOT THE RIGHT?
When your remote battery needs recharging the RIGHT LED will flash red.
When connected to the charger the LEFT LED will flash green. If battery is very low RIGHT LED will flash red before the LED on the LEFT will begin flashing green.
To check the level of battery life in your remote control connect caddy to power. Press a button on the remote to ensure connection with the caddy.
The battery indicator will display remotes battery level on the top of the screen.
WHAT IS THE WEIGHT OF MY CADDY?
Navigator Quad Gyro: 29.76lbs
Coaster Quad Brake, Hunter Quad: 28.66lbs
Ryder Tri Compact & Terrain Tri Brake: 27.55lbs
HOW DO I REGISTER MY CADDY?
Locate your serial number on your caddy, click this link and follow the prompts to register.
Please note, if your caddy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other caddies. This includes Navigator Quad Gyro and current model caddies
To register your buggy click here
WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY CADDY?
It is 15 digits long and comprises of letters and numbers e.g. ANQV01234567890
The serial number on your MGI Quad or Tri series can be found in two locations on your caddy:
1. Inside the top box storage compartment.
2. Under the chassis on the left side.
IMPORTANT: There are 2 versions of the MGI Quad Navigator Gyro
Pre-2019 (V1) e.g. ANQV01234567890
Post-2019 (V2) e.g. AQNV01234567890
DO I NEED TO CHARGE MY NEW BATTERY?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
QUAD SERIES TROUBLESHOOTING
Here are our Quad & Older Series Troubleshooting Enquiries. For more information click HERE
MY CADDY DOES NOT TURN PROPERLY
Ensure your wheels are on the correct side and they are locked into the drive position. If the problem persists, The buggy may need to be taken to an authorized MGI repair center for inspection
MY CADDY IS NOISY
Lightly lubricate the axles using petroleum jelly, If the problem persists, The caddy may need to be taken to an authorized MGI repair center for inspection
MY CADDY IS RUNNING SLOW
If your caddy is running consistently slow you will need to take it to an authorized MGI repair center for inspection. If your caddy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorized MGI repair center.
MY CADDY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and are locked into the drive position. If this is correct, your front wheel may need adjusting.
Navigator Quad Models:
There are 2 ways to fix the caddy pulling to one side, depending on the model of Navigator Quad you own. To find out what model you own, find your serial number. Once you have found your serial number, follow one of the two steps below, whichever applies to your model.
Serial Number starting with "AQNV"
If your caddy is pulling to one side, you can adjust this by following the steps in the attached PDF or watching the tutorial video.
Please refer to the attached PDF for more information
Watch the tutorial video
Serial Number starting with "ANQV"
If your caddy is pulling to one side, you can adjust this by following the steps in the attached PDF or watching the tutorial video.
Please refer to the attached PDF for more information
Watch the tutorial video
WHY IS THERE ONLY TWO BATTERY BARS DISPLAYING ON MY BATTERY INDICATOR WHEN FULLY CHARGED?
The latest software has two bars to indicate battery level. The top bar (blue) and the bottom bar (red)
This is to provide a more accurate reading of the batteries level.
Lithium batteries do not behave in the same manner as SLA batteries.
SLA batteries will give an accurate reading using the four bar system when a lithium battery gives a more accurate reading using a two bar system.
The two bars are illuminated whilst the battery has between 25% and 100% capacity.
When the capacity drops to 25% then the bottom red bar is only illuminated. You will have roughly 30 minutes of play left.
MY BATTERY IS CONNECTED TO MY CADDY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Check your battery fuse and connections. Check the connections on your caddy. If ok, the caddy may need to be taken to an authorized MGI repair center for inspection.
WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.
WHEN OPERATING THE BUGGY, THE TOP BOX DISPLAYS WORK, THE SPEED SETTINGS CHANGE BUT THE CADDY DOES NOT GO
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the caddy may need to be taken to an authorized MGI repair center for inspection.
CAN'T FIND THE QUESTION YOU'RE LOOKING FOR?
Contact serviceusa@mgigolf.com for more information.