Servicing all 50 states across the mainland US
Find a Service Center
Nationwide repair support, genuine spare parts, and warranty service for every MGI electric caddy — backed by regional service centers and MGI’s US support team.
MGI SERVICE & SUPPORT
MGI Golf operates a nationwide service and support network across the mainland US, with regional service centers and a dedicated head office team backing every caddy sold. All MGI electric caddies carry a manufacturer’s warranty (up to 3 years on Zip Series models), and genuine spare parts — including remote controls, batteries, and chargers — are available through MGI’s authorized service centers or directly through MGI Golf.
HOW CAN WE HELP?
How MGI Service Works
In-Warranty Service
If your caddy is within its warranty period, contact your nearest service center below to arrange a repair or inspection. If a center isn’t easily accessible, MGI will arrange pickup from a convenient location at no cost to you.
How MGI Service Works
Out-of-Warranty Service
For repairs outside the warranty period, your nearest service center can quote and complete the work directly. If no center is near you, you’ll ship the caddy to MGI — see the Warranty page for packing guidance.
How MGI Service Works
Spare Parts
Replacement remote controls, batteries, chargers, and other components are available through your regional service center or directly from MGI Golf.
FREQUENTLY ASKED QUESTIONS
Service, repairs & warranty FAQs
What does MGI’s service network cover?
MGI Golf’s US service network covers repairs, inspections, and warranty work for all MGI electric caddies. Regional service centers handle in-person service across most of the mainland US, while MGI’s Nevada head office coordinates support for any region without a nearby center.
How do I get my MGI electric caddy repaired?
Find the service center covering your state below and contact them directly to arrange a repair. If there's no service center near you, MGI will arrange pickup for in-warranty repairs, or you can ship the caddy directly to MGI for out-of-warranty service.
Where can I buy genuine MGI spare parts, like a replacement remote control or battery?
Genuine MGI spare parts, including remote controls, batteries, and chargers, are available through MGI's authorized service centers or directly from MGI Golf by contacting serviceusa@mgigolf.com.
Is my MGI caddy still under warranty, and what does it cover?
MGI Zip Series caddies carry a 3-year warranty on parts and lithium batteries (2 years on chargers) when registered after July 1, 2021. Coverage includes defects in materials or workmanship under normal use. See MGI's full Warranty page for exclusions and registered-model terms.
My remote control has stopped working — what should I check first?
Common causes include a depleted remote battery, a lost pairing connection, or interference from other electronics nearby. Try replacing the remote's battery and re-pairing it with the caddy before contacting a service center.
My caddy is pulling to one side on flat ground — what's causing that?
This is usually caused by uneven tire pressure, a misaligned wheel, or debris caught in the axle. Check tire pressure and clear any obstructions first; if the issue persists, a service center can inspect the drive alignment.
My caddy's GPS distances seem off — how do I recalibrate it?
Most MGI GPS units recalibrate automatically once they reconnect to satellites in an open area away from trees or buildings. If distances stay inaccurate, a course map re-download or a firmware update may be needed — contact support if the issue continues.
Can I ship my caddy to MGI if there's no service center near me?
Yes. For in-warranty repairs, MGI will arrange pickup from a convenient location. For out-of-warranty service, you'll need to pack the caddy securely and ship it to MGI directly — full shipping details are on MGI's Warranty page.
Service Center Directory
MGI service centers
California Service Center
MGI Golf Independent Service Centre
Business Name: Kaddymart
Phone: 888 391 0200
Business hours: 7:30am – 11am PST, Monday to Friday
Email: mgiserviceca@gmail.com
Address: 629 South Cleveland st Oceanside, CA 92054
After 1st September, 2024: New address: 2605 Oceanside Blvd. Oceanside, CA 92054
Servicing Territories:
CA, UT, CO, AZ, NM, TX, OK, WA, OR, ID
Nevada Service Center
Business Name: MGI Golf Inc.
Phone: 1800 617 2990
Business hours: 9am – 5pm PDT
Email: serviceusa@mgigolf.com
Servicing Territories:
Remainder of Mainland United States
CAN’T FIND A SERVICE CENTER FOR YOUR REGION?
Contact serviceusa@mgigolf.com and MGI’s support team will help directly.