It is important to register your MGI Ai Caddy before first use via the top Handle. Registration allows you to:

• Speed up any servicing required on your Ai Caddy.
• Assist us to contact you with any updates about your Ai Caddy.
• Use ‘Hole View’ and Advanced Scoring features.

Once registered on the caddy, pair your Ai Caddy to your smart device via the MGI & Sureshot App.

Next, the caddy should be registered on the MGI Website for warranty and servicing purposes. The serial number required for this is located on the caddy chassis, where the battery is located.

When turning on your Ai Series Caddy for the first time, you will be asked to register the device.

Follow the onscreen prompts to complete registration.
**Do not register your caddy on the MGI & Sureshot App before the registration has been completed on the caddy.

Alternatively, if the above was skipped previously, go to:
• Settings on the Ai Series Caddy
• Then About
• Then tap ‘Register Device’ and follow the onscreen instructions.

On the Ai Series Caddy, navigate to:

• Main Menu > Settings > About.
Your name, phone number and email address will appear beneath the caddy model.

If the device is not registered, it will display ‘Register Device’.

• The serial number located on the chassis of the caddy (under the battery) is used for registering your caddy on the MGI website. It is also what is required for any repairs or services.

• The serial number located in the Settings > About screen on the Ai Caddy is linked to your caddy registration when you first started up the caddy, this is linked to your Score History.

You may already have an MGI Account from a previously registered MGI product.
Please contact MGI Customer Service to have the password manually reset.

The email that you want to register needs to be provided.

Each Ai Series Caddy can only be associated with one owner account, but one owner can have multiple MGI devices associated with their MGI & Sureshot account.

The advanced feature, Hole View, gives a full depiction of the hole green for better details around layout and hazards. The Ai Caddy needs to be registered to access these premium features.

Register your Ai Caddy:
• When turning on your Ai Series Caddy for the first time, you will be asked to register the device.
• Follow the onscreen prompts to complete registration. ***Do not register your caddy on the MGI & Sureshot App before the registration has been completed on the caddy.
• Alternatively, if the above was skipped previously, go to Settings on the Ai Series caddy, then About, and then tap ‘Register Device’ and follow the onscreen instructions.

Update Course:
• After selecting a course to play, the Ai Caddy will attempt to update course.
• Ensure the course is updated so that Hole View is available.

• Go to Main Menu > Settings > Wi-Fi and connect to Wi-Fi.
• Go to Main Menu > Settings > Reset Registration.
• Turn OFF and then turn ON your Ai Series Caddy.

*Removing registration will automatically remove the caddy from the MGI & Sureshot App.

• Go to Main Menu > Settings > Wi-Fi.
• Toggle Wi-Fi on.
• The system will automatically search for available networks. Note, only secure networks can be connected to.
• Select the desired Wi-Fi network from the populated list.
• Enter password. It is recommended to tap the “eye” icon to display the password to ensure there are no errors.
• Do not turn off the unit or tap ‘go back’ while the Ai Series Caddy is attempting to verify a password.
• If the password is accepted, you will return to the Wi-Fi screen and the Wi-Fi Network will display as blue.
• If the password is not accepted, you will receive an incorrect password error and must re-enter the password.

Note: once Wi-Fi is connected the system will automatically reconnect to previously connected networks.

1. Register Your Caddy (Initial Setup)
• When you first power on your caddy, follow the on-screen prompts to register it using your email address.
• Make sure to use the same email address when signing into the app.

2. Enable Bluetooth on the Caddy
• On the caddy, go to Settings and turn Bluetooth On.

3. Download the MGI & Sureshot App
• Visit the Google Playstore or Apple App Store and search ‘MGI’ to download and install the App.

4. Open the App and Select Your Device
• Open the app on your phone. Logging in using the same Email and Password as caddy.
• From the main menu, select your device (displayed as a round icon showing an image of your caddy).

5. Start the Pairing Process
• Tap 'Disconnected' to begin pairing.

6. Allow Permissions
• When prompted, allow all required notifications and permissions to complete pairing.

• Ensure Bluetooth is enabled on the caddy:
Go to Settings and toggle Bluetooth On.

• Check the caddy is fully up to date:
On the caddy, go to Settings > Update Device.
If an update is available, proceed with the update.

• Check your phone is running the latest App version:
In the App, go to Settings (9 dots in the lower right corner) > Support.
Current app versions at time of writing:
• iOS: v1.0.4 **If unsure, uninstall the MGI & Sureshot App, and reinstall from the Apple App Store
• Android: v2.0.3 **If unsure, uninstall the MGI & Sureshot App, and reinstall from the Google Play Store.

• Check registration emails match:
Ensure the registration email is the same on the caddy and in the App.
• On the caddy: Settings > About (view registered email)
• In the App: Settings (9 dots) > My Account (view registered email)
If the emails differ, log out of the App and log back in using the email registered on the caddy.

• Clear Bluetooth cache and remove unused paired devices on your mobile:
This process varies by device model. Please refer to your phone’s user manual for instructions

• The Ai Series Caddy can only connect to a secure network (password protected).
• Ensure the caddy is within range of the Wi-Fi network you are trying to connect to.
• Use the eye icon to confirm password is correct before attempting to connect.

On the Ai Series Caddy, go to Settings > Update Device to check for the latest firmware. A message will display if an update is available, or the caddy is already up to date.

• You can control the types of Bluetooth notifications you receive on the caddy from the MGI Mobile App.
• Go to the MGI & Sureshot App, Settings, Notifications to customise your notifications.

Remote pairing is only applicable to the Ai Navigator GPS+ model. To pair your remote:
Turn on your Ai Navigator GPS+:

1. On the caddy screen, go to Settings and select 'Remove Remote' to clear any previously paired remote.
2. Hold down the power button on the remote to turn it on.
3. The LED on the remote will flash blue while pairing.
4. Once paired, the LED will go solid blue.
• Pairing typically takes 2–4 seconds.
• If the LED continues to flash blue and doesn’t pair, reboot the caddy and try again.

The Ai Series Caddy needs a clear, open sky with no obstructions to acquire a satellite signal. Try moving to an outdoor area away from buildings or tall trees where there is a clear line of sight to the sky.

Wi-Fi Networks are used to update information (firmware, course maps, scoring details) on the device. GPS is used to pinpoint the Ai Caddy’s position to ensure that distance calculations are accurate. GPS is required for the Play Golf function; however, Wi-Fi is not.

• Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
• If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
• Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a caddy or charger. By doing so you may create a fire hazard or risk the battery catching fire.
• Please contact the MGI Service Centre here to arrange a replacement.
• For further information, please visit link

1. Record scores during play
 • Tap the pencil icon on the course map screen to keep score during your round.
2. Open the Golf Menu
 • Once the round is complete, tap the menu icon (9 dots) on the bottom right-hand side of the screen.
3. End the round
 • Tap End Round.
4. Confirm and finalise
 • View your round summary, then scroll down and tap End Round again to finalise and save.
5. Check round completion
 • Make sure the round is complete. Scores won’t save if any holes are unfinished (a pop-up will appear if this is the case).
6. Sync Scores to MGI & Sureshot App
• To Sync the rounds saved on your Ai Caddy, connect the caddy to Wi-Fi.

**Scores saved on the caddy will appear in the Round History on the App, once synced. However, scores saved on the App will not appear on the caddy.

To sync the scores from you Ai Caddy to the App, ensure that the caddy is connected to Wi-Fi. Once connected, the scores will sync in the backend. Refresh your App to view the latest scoring information.

To log any course mapping issues, during your round, navigate to the Golf Menu, scroll down and select Mapping Report. Select the hole or holes that require correction. List of mapping corrections are: ‘Auto advance not working’, ‘Incorrect yardages’, ‘Remap hole(s)’ and ‘Other’ (please specify other).

The Ai Series Caddies have a carry capacity of 20kg. It is advised you do not exceed the carry capacity as it may damage your caddy.

• Ensure your wheels are locked into the drive position.
• If your wheels are in drive position but your caddy still runs slow, you may need a replacement speed control.
• If your caddy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection.
• If your caddy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

The Ai Series Caddy uses GPS to calculate distance, and slight discrepancies in readings are normal due to GPS limitations.

However, if the caddy is not measuring any distance at all, it may indicate a fault. In this case, we recommend taking the caddy to an authorised MGI repair centre for inspection and servicing.

If your caddy is making unusual noises, try lightly lubricating the axles with petroleum jelly. This often resolves minor squeaks or friction sounds.

If the noise persists after lubrication, your caddy may require further inspection. Please visit an authorised MGI repair centre to have it checked by a technician.

Yes, MGI caddies are designed to be used in all weather conditions, including light rain. However, a level of caution is required when operating in wet conditions:

• Carry a hand towel to wipe away excess water from the top box.
• Stay on fairways and paths where possible, avoid boggy terrain and puddles.
• Use and MGI Rain Cover Accessory
• Never clean your caddy with a pressure washer or hose.
• Use a brush to remove debris and wipe the caddy down with a damp cloth.
• MGI caddies are water-resistant, not waterproof.

Please note: Damage caused by water ingress is not considered a manufacturing defect and will not be covered under warranty.

If you experience any issues after use in wet conditions, please visit an authorised MGI repair centre to have it checked by a technician.

• Please ensure your Ai Caddy battery is fully charged.
• Check that the power switch is fully engaged to the ON position.
• If there is still no power, the caddy may need to be taken to an authorised MGI repair centre for inspection.

Ensure your wheels are locked into the drive position. If your wheels are in drive position and the issue does not resolve, you may need a replacement speed control.

• Turn your caddy off and then on again.
• If the problem persists, the caddy may need to be taken to an authorised MGI Repair centre for inspection.
• If there is a ‘!’ displayed where the speed indicator is, please call your nearest MGI repair agent.

• MGI caddies are designed for cart bags.
• If you have a stand bag, or another non-cart bag, you may require a bag block or a bag rest spacer to have a more secure fit.
• Ensure the handle is locked into the highest position and the top bag support has been lowered into position.

This appears when your Ai caddy’s odometer reaches 500km. Contact MGI Golf or your local distributor to have your caddy serviced for longevity.

Once the service has been completed, to clear the “Maintenance Required” banner:
• Tap the battery icon on the bottom right-hand side of the screen.
• Scroll down to Next Maintenance.
• Select Maintenance Complete.

**Please note, this may require a power cycle to remove the banner.

Ensure that the power switch on the Ai Caddy battery is fully engaged in the ON position. If the connection is loose, the caddy may switch off when traversing bumpy terrain.