Ai Series caddies have a carry capacity of 45lbs. It is advised you do not exceed the carry capacity as it may damage your caddy.
Ensure that both of the rear wheels are full engaged onto the drive pins, The motors may also need to be trimmed - Please refer to Section 8.2 of the Ai Navigator GPS+ User Manual.
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
Please ensure your battery is fully charged. If so, the caddy may need to be taken to an authorised MGI repair centre for inspection.
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you may need a replacement speed control.
Turn your caddy off and then on again - if the problem persists, the caddy may need to be taken to an authorized MGI Repair center for inspection.
Check your wheels to ensure the left wheel is on the left side and the right is on the right. If your caddy is running consistently slow you will need to take it to an authorized MGI repair center for inspection. If your caddy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorized MGI repair center .
The caddy will need to be taken to an authorized MGI repair center for inspection.
Lightly lubricate the axles using petroleum jelly. If the problem persists, the caddy may need to be taken to an authorized MGI repair center for inspection.
MGI caddies are designed to be used in all conditions however a level of caution is required when operating your caddy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your caddy on the fairway and paths when possible and avoid boggy terrain and puddles.
MGI caddies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your caddy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the caddy down with a damp cloth.
Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician
If your remote loses pairing with the Top Box or you replace your remote it will need to be paired as follows:
• Turn on Ai Navigator GPS+
• Turn on the Ai Navigator GPS+ remote
• The remote LED will flash blue and red
• The LED will go solid blue once paired
It is recommended to service your caddy every 12 months or every 500km to ensure optimal performance of your caddy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service center locations can be found on the MGI website or by contacting us.
The weight of your caddy varies between models.
Ai Navigator GPS+: 33.28lbs
Zip Navigator AT: 36.37lbs
Zip Navigator: 28.6lbs
Zip X5: 25.9lbs
Zip X3: 24.8lbs
Zip X1: 22lbs
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
It is important you register your MGI Ai Navigator GPS+ immediately
via the Top Handle. Registration allows you to:
• Record your Ai Navigator GPS+ for warranty purposes
• Speeds up any servicing required on your Ai Navigator GPS+
• Assists us to contact you with any updates to your Ai Navigator
GPS+
Alternatively you can also register your Ai Navigator GPS+ via the MGI
app or visit mgigolf.com
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to instructions below.
2. Connect the battery and have the Ai Navigator GPS+ stopped [without the golf bag].
3. Press and hold the speed control button for 3 seconds and the Ai Navigator GPS+ will automatically enter into the "motor trimming function"
4. Release the speed control button, the caddy will go forward automatically. After
5- 20 meters [the distance traveled will be different based on actual difference of the motor] the caddy will stop automatically.
5. Then check the straightness of the caddy using the top box speed control. The caddy should run straight, if not, repeat the above process.
To access motor trimming hold down speed control button for five seconds. Select motor trimming option and follow the on screen instructions.
Your remote battery is a long life lithium battery designed to last for over 3 years old. MGI recommends charging the remote after every round of golf.
The Battery indication moves in 25% increments.
Yes, under the handle are two charging points, A USB and USB-C.
MGI SERVICE INFORMATION
MGI USA Service Email: serviceusa@mgigolf.com
Live Chat: visit us.mgigolf.com
Telephone: 1800 617 2990
Local Service Centers: Visit us.mgigolf.com/pages/international-distributors to find contact information for your local MGI distributor and/or service agent.
Please refer to us.mgigolf.com to find the distributor in your country.
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a caddy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a caddy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
For further information about caring for your battery please visit our Battery Maintenance Page
