• Replace battery to see if that is the cause of the warning
• If a new battery doesn’t fix the issue, the software/pcb in the unit may be at fault and the unit will need to be assessed, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).

• Make sure unit is set to correct meterage = yards or metres.
• Also when targeting a flag/pin, the best the Mode is set to Pin Loc mode (flag icon) so the unit can target and display the distance to the closest target, refer to the User Manual for your model on how to set up unit correctly to Pin Loc mode.

Possibly the unit is set to Scan Mode, hence a little movement can display incorrect yardage.

MODE FYI -
There are 3 modes selected via the mode button > Blank, Scan & Pin Loc (flag)

Blank = Default, point and shoot, requires steadiness.

Scan (S displayed) = Scan feature displays a continuous update of distances to various targets across a panoramic area. To use the Scan feature, press the Power Button once, crosshairs will appear on screen. Pan across the target area. Once complete, press the Power Button again and the crosshairs will disappear and the laser will stop scanning.

Pin Loc (Flag displayed) = Pin Loc Mode with Priority Loc – PINLOC technology ensures even the smallest target is locked On from the longest possible distance. This is important for delivering pinpoint accuracy. This feature is automatically delivered when the Power Button is depressed quickly once.

The Zoom, PINLOC 5000/6000 units instinctively lock onto the nearest target, which may be the smallest among multiple objects in the background giving you confidence you have the correct distance every time. Priority Loc intelligence delivers the first and closest target by scanning the area and displaying only the nearest distance. This feature automatically works by pressing the Power button once.

If the above fails, the unit will need to assessed, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).

Otherwise please refer to user manual, section - Distances View

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model

• Try another battery or 2 first.
• If the unit fails to operate/turn on with new batteries, the unit will need to assessed, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).

Tip – on occasions it may take a few attempts to connect the Axis to the Mobile. Turning off the Bluetooth on the phone and Axis and then turning it back on can help. Also closing the App and restarting can help.

If your unit is already registered, you will have setup a login and password to Login. Also, you can login in as a Guest by using the unit’s serial number to update software and courses. (Guest is sometimes easier and can be done via any smart phone)

Refer to user manual, section - Registering

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model

Possibly the charging clip was not attached correctly, hence the unit did not charge successfully, please recheck connection and try recharging to verify.

Also, check back of the watch, charging terminals for debris/dirt etc which can affect charging, clean out with small pin so charger connects successfully, also check charger clip for dirt/debris.

Course may have been missed or not available at time of manufacture, hence it will need to be added. Please refer to the online user manual for instructions, open Updating Course Data.

Also, it is important that your Axis has the latest firmware/software installed,

Please, refer to user manual, section – Updating Device Software.

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model

Possibly the course has recently been updated, hence customer will need to update the course first and retry, Please refer to user manual > Updating Course Data.

If course is still incorrect after update, please request a course update via the App, refer to REPORT MAPPING ISSUE in the user manual on how to submit changes/updates to have the course remapped/updated.

Refer to user manual, section - Report Mapping Issue

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model

If the unit becomes frozen/unresponsive, please reset it as below.

HARD RESET

If you are unable to factory reset your device or the device is unresponsive:

1. Hold down the top left, top right, bottom left and bottom right buttons all at once for 10 seconds.
2. The device will turn off and reboot.
3. The device will turn back on and be reset.
4. If your AXIS Watch is still unresponsive, try again

NOTE: Resetting your AXIS Watch will reset the date and time.

Please refer customer to user manual for instructions on how to connect via Bluetooth, section – MGI & Sureshot App or view the video

If required, also please view the below video link, specifically from the 1.30 minute mark on how to connect/pair the Axis with the App.

Click here to view video. 

Refer to user manual, section - Registering

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model

We recommend that the units time be set by GPS, refer customer to user manual for instructions – section Setting The Time.

As for the time on the Axis, it will not retain the time when it is turned off. To maintain the time, it is best to leave the unit turned on between rounds, otherwise you will need to connect to a gps signal to reset the correct time.

Time setting, for states with Daylight Saving, the unit will require the Daylight option set to on or off. (default is set to Auto, but it won’t adjust correctly to daylight saving time).

Refer to user manual, section - Setting The Time

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model

Check for any Firmware updates regularly to keep your unit’s operation up to date.

Refer to user manual, section – Updating Device Software.

Click link to Sureshot User Manuals >  https://mgigolf.com/pages/sureshot-axis-manual

Or, select Support on the top of the page > then User Manuals > Sureshot > then your model