FAQ – Tagged "Quad Series" – Page FAQ

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HOW SHOULD I CARE FOR MY LITHIUM BATTERY?

Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

My battery is connected to my buggy but there is no display on the LCD screen

Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.

When operating the speed control, the speed setting does not change

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.

When operating the buggy, the top box displays work, the speed settings change but the buggy does not go

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.

My buggy is running slow

If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

The distance measure is not working

The buggy will need to be taken to an authorised MGI repair centre for inspection.

My buggy does not turn properly

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized, your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel

My buggy is noisy

Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection

My buggy pulls to one side

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions

How often should I service my buggy?

It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy.

Please see the Preventative Maintenance Program that can be found in your user manual.

Approved service centre locations can be found on the MGI website or by contacting us.

Why is there only two battery bars displaying on my battery indicator when fully charged?

The latest software has two bars to indicate battery level. The top bar (blue) and the bottom bar (red)

This is to provide a more accurate reading of the batteries level.

Lithium batteries do not behave in the same manner as SLA batteries.

SLA batteries will give an accurate reading using the four bar system when a lithium battery gives a more accurate reading using a two bar system.

The two bars are illuminated whilst the battery has between 25% and 100% capacity.

When the capacity drops to 25% then the bottom red bar is only illuminated. You will have roughly 30 minutes of play left.

When charging my remote, why is the left hand LED on the MGI navigator quad GYRO remote flashing not the right?

When your remote battery needs recharging the RIGHT LED will flash red.

When connected to the charger the LEFT LED will flash green. If battery is very low RIGHT LED will flash red before the LED on the LEFT will begin flashing green.

To check the level of battery life in your remote control connect buggy to power. Press a button on the remote to ensure connection with the buggy. The battery indicator will display remotes battery level on the top of the screen.

What is the weight of my buggy?

The weight of your buggy varies between models.

Navigator Quad Gyro: 13.5kg

Coaster Quad Brake, Hunter Quad: 13kg

Ryder Tri Compact & Terrain Tri Brake: 12.5kg

Do I need to charge my new battery?

Yes. Charge your new battery for at least 8 hours or overnight before use

How do I register my buggy?

Locate your serial number, click this link and follow the prompts to register.

Please note, if your buggy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other buggies. This includes Navigator Quad Gyro and current model buggies

https://mgigolf.com/pages/register-product-outline/

Where do I find my serial number to register my buggy?

The serial number on your MGI Quad or Tri series can be found in two locations on your buggy. Under the battery tray and inside the box storage compartment. It is 15 digits long and comprises of letters and numbers ie: ANQV0115xxxxxxx

There is no battery indication displayed on my top box

Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.